945-214-0205

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Refund & Cancellation Policy

At L&T Party Rental, we understand that plans can change. Our goal is to be fair while ensuring rental inventory remains available for all customers.

Reservation Deposit

A reservation deposit may be required to secure your event date and rental items. Once your reservation is confirmed, your rental items are reserved exclusively for your event.

Cancellations

  • More than 14 days before the event: Any payments made, excluding the non-refundable reservation deposit (if applicable), will be refunded.

  • 7 to 14 days before the event: Payments may be eligible for a 50% refund, excluding any non-refundable reservation deposit.

  • Less than 7 days before the event: Payments are non-refundable due to inventory being reserved and preparation already underway.

Rescheduling

If your event date changes, please contact us as soon as possible. We will make every effort to transfer your reservation to a new available date. Rescheduling is subject to inventory availability and is not guaranteed.

Weather

Weather-related cancellations for outdoor events are reviewed on a case-by-case basis. When possible, we will work with you to reschedule your reservation rather than cancel it.

Refund Eligibility

Refunds may be issued if:

  • L&T Party Rental is unable to provide the reserved rental items.

  • Equipment becomes unavailable due to circumstances within our control.

  • A duplicate payment or billing error occurs.

Refunds will not be issued for:

  • Items that were reserved but no longer needed.

  • Customer scheduling conflicts.

  • Failure to use rented items.

  • Early return of rental items.

  • Inclement weather unless approved by L&T Party Rental.

Damaged or Missing Items

Customers remain responsible for rental items from the time they are received until they are returned. Charges for damaged, lost, or missing items may be deducted from the security deposit or billed separately.

Refund Processing

Approved refunds will be processed using the original payment method. Depending on your financial institution, it may take 5 to 10 business days for the refund to appear in your account.

Contact Us

If you have questions about this Refund & Cancellation Policy or need to request a cancellation or reschedule, please contact us.

L&T Party Rental Phone: 945-214-0205